Delete your account

JGRewards by JGAI · Last updated 31 August 2026

You can delete your JGRewards membership at any time. There are two ways to do it.

In the app

Open JGRewards, enter your phone number, then go to Profile → Delete my membership. You will be shown exactly what is removed before anything happens. Deletion is immediate.

By email

Email support@jgrewards.com from any address, telling us the phone number on the membership. We may ask one question to confirm the membership is yours, so that nobody can delete somebody else's. We aim to action requests within 30 days.

What is deleted

• Your member number and your member card
• Your name, email address and country
• Your member code, which stops working at every shop
• The record of which coupon codes you viewed

This is a real deletion, not a deactivation. We keep only a one-way scrambled form of your phone number so the system does not sign you back up automatically. It cannot be turned back into your number and it identifies nothing about you.

What is kept, and why

If you joined a shop's own rewards programme, that shop holds its own record of you and your points with them. Deleting your JGRewards membership does not delete it, because it belongs to that shop rather than to us.

To have those removed too, ask the shop directly, or email us at the address above and we will pass your request on to every shop you joined. Records held for accounting or legal reasons, such as a shop's transaction history, may be kept for as long as the law requires.

Coming back

Deleting your membership does not bar you. You can join again at any time, though you would start over with a new member number.

More detail is in our privacy policy and terms of use.

JGRewards by JGAI · Regional partners: BRJU InfoSec Inc (North America) · IA7 GlobalTech (EU & UK)